How to save your precious time by hiring an Amazon account manager (Virtual assistant)

Every Amazon seller benefits from Amazon virtual assistant in one way or the other.  There may be times when you have so many tasks to do and you have to decide what to do first making things difficult. You lose concentration and it leaves an impact on your business growth.

To prevent the growth of you business there are many professionals who can do the daily tasks for you while you prep something which is most important for your business.

If you are a seller in Amazon, you can save a lot of your precious time by hiring virtual assistant or Amazon account manager and save yourself a good time to concentrate on important topics and decisions for your business success.

Here are  6 tasks most frequently done by the Amazon account manager:

1. Customer service:

If you want to maintain good relationship with your customers, it is very important to serve them well even after they purchased from you. This is what stands you from the rest of your competitors and helps you in the growth of your business.

Let’s be honest, we as a customer also wants great customer service from the brands we buy, then why not do the same to our customers as well?

Amazon virtual assistant will help you with the service you may want to render to your customers.

2.  Help with customer orders:

As a business, it becomes a tedious task to entry each order. Shipping the order to your customer as well as invoicing on an everyday basis. Virtual assistant helps you with these tasks, thus saving your headache from order listing to shipping to your customers. Isn’t a great idea to save enough time?

3. Tracking manager:

Virtual assistant will help you track all the orders for your customers and send them tracking information on a regular basis. Managing tracking, and helping the customers to follow up with their tracking is very important in an e-commerce business.

4. List new products:

It’s a very time consuming task to list your product on Amazon, from picking out your ASIN number and choosing images for your product. If you have a lot of product, then it is beneficial for you to hire a virtual assistant to list products for you while you take you business to a whole new level.

5. Updating inventory:

Your stock keeps changing and you need to edit or update your Amazon listing. Be it the color or size of the products. It’s very important to update your Amazon inventory, so that your customer finds exactly what they are looking for. A happy customer is ultimately a happy you.

6. Run PPC ads on Amazon:

Some customers are very particular for the things they buy, and hence use long tail keywords in search on Amazon. If you create a campaign with those keywords, you can push your business to make more sales than it is currently. Your Amazon account manager would run PPC ads for you and help you with more sales in the long run. Your e-commerce business will be taken to another level.

Conclusion:

If you have a business on Amazon, and you see that your sales has been increasing. It might become difficult for you to manage your Amazon account. You can delegate task to your Amazon virtual assistant and ease managing your business efficiently and effectively.

All you need is someone who has a great expertise in the Amazon Account management community.

Read on Why Hiring An Amazon Virtual Assistant Is A Good Idea.

If you need help with Account Management, you can consult Sellryt, the best Amazon account manager for you. 

Assign These 5 E-Commerce Tasks to Your Virtual Assistant

Running an E-Commerce business is no joke and it is more difficult to stand out from your competitors.

While handling your E-business, you always have to keep a check on your online E-commerce store so that you can update products and prices, manage the promotions, handle the shipping, add new products whenever required and provide support to the customer when required etc.

But as an E-commerce business owner, you need to focus and utilize more time to run and grow your business. It’s not that administrative duties and routine tasks are not important, because they really are very important.

But rather than doing these tasks yourself it is better to outsource such jobs to an e-commerce VR (virtual assistants), who is able to take the responsibility of handling your website providing you more time so that you can focus and create new strategies that can help your business to increase the revenue.

There are many virtual assistants services out there both offshore and domestic that you can go for, who can actually help you to be more productive by adding their skills to your business. You can actually save your money by contracting virtual assistance services as it will take way less amount of money rather than hiring employees.

It is way easier to find a virtual assistant service just Google “eCommerce virtual assistant” “Ebusiness virtual assistant” or “virtual assistant”.

Just to give you an idea, below are some of the e-commerce tasks for which you can take help for from your VR (virtual assistant) team:

Customer services: We all know that the customer is the king, so you always need to make your customers happy, but this is a tedious task and requires time. So here comes the virtual assistance services. A VR (virtual assistant) can help you answer your customers through live chats, emails, social media and via phone. A VR (Virtual Assistant) can answer to the customer quires in real-time and can help the customers who are willing to purchase at the particular time, He will be able to manage unhappy and dissatisfied customers and will be able to keep a track of shipments and lot more.

 A (VR) virtual assistant will walk through the customer through the procedure of sales while they are still checking your website and will increase your conversions by providing human support. He can also find new opportunities for up-selling and cross-sell while interacting with your customers.

Order Processing: A  VR (virtual assistant) will help in handling the following:

Invoicing and shipment

Company’s orders which include order entry

So let the (VR) virtual assistance manage the customer invoices to your drop-ship vendors or shipping companies, and other tasks.

Returns/Exchanges: Virtual assistants will manage the exchanges and returns of the products. He’ll be able to directly communicate through email or directly with the suppliers and the customers to set up a product exchange, refunds and return.

Manage Inventory: Your virtual assistants can monitor your stock level and can update your website to reflect the stock of the suppliers present with them and in their warehouses and accordingly will let you know when you have to add new products.

Order Products: Your virtual assistant will keep your virtual shelves stoked, he will also manage your inventory according to the requirement of the product. He will work with the suppliers and will send invoices to accounts payable. He will handle getting stock into your warehouse or anywhere else it needs to be.

 To know more about the virtual assistance you can read our blog on Why Hiring An Amazon Virtual Assistant Is A Good Idea

Things An Amazon Virtual Assistants Can Do For You And Your E-commerce Business

We all know that to improve your business you will require specialized employees who will help you to increase your efficiency and accuracy but a majority of entrepreneurs have to do multi-tasking, the reason because they don’t trust others or don't like to rely on others for their eCommerce business. So here we suggest you hire Amazon Virtual assistant (Amazon VR). With Amazon Virtual Assistant by following some steps you can actually manage your time and maintain orderliness of your business.
So below are some of the tasks that e-commerce assistant can help you with.

Sourcing of Products with Amazon VR (Amazon Virtual Assistants)

Product Research
Product research is one of the most important steps to know about products wholesale price and we all spend our valuable time to learn more about the product by doing product research.
How will e-commerce virtual assistant help you?
An e-commerce VR (virtual assistant) all you need to do is spend the minimum time to do product research and use that time to sell your products to your customers.

Dealer Negotiations
Yes, dealer negotiations will actually help you to save money and time which will help you in a long run. So adding a good expert negotiator to your arsenal will show you that how much money you were leaving on the table.


Hire E-Commerce Assistant for Inventory Management

Inventory Management
To meet the market demand managing the exact quantity of goods in your inventory is essential and important because an excess amount of stock in the inventory will cost you more money.
 So want to know how you can manage it?
An eCommerce outsourcing will help you in the optimization of Amazon listing as well as inventory management so that you neither exceeds the inventory limit and also meets with the market demand.



Downloading Labels and Barcodes
Yes, downloading barcodes and labels is a hectic and time-consuming task, so leave it to the E-Commerce Assistant so that you can focus on your other tasks.

Tracking Shipments
Amazon VR (Amazon virtual assistant) can keep a track on the delivery of the shipments so that you don’t waste your time worrying about your product and can invest that time on something more valuable.

Outsourcing your Customer Service

Answering back to the clients
As we all know customers are the king so never overlook them.
How can virtual assistants help you with your customers?
Virtual assistants can help you stay aware and alerted 24x7 across all the time zones and answer back to the queries of your clients and we all know, to maintain a good relationship with your clients you will require good communication.

Negative feedback management
Feedback from the customers is really critical and there are times when you will face negative feedback and it is a difficult task to manage your costumes at that time. We strongly recommend hiring an experienced Virtual assistance for Amazon feedback management and negative feedback removal tasks.

Commenting on a positive and negative comment
It is really important to answer to your costumer’s comments whether they are positive or negative. As by doing this you can maintain a healthy relationship with your customers. So a Virtual assistance will help you to give the best reply for each and every comment. This will show your commitment to the customers.

Refund or Product Replacement
There are times when customers may end up getting unwanted or defective products which can annoy them. So at those times, you will require an expert assistance to deal with the consequences or the refund process.
Amazon virtual assistants can help you by inspecting whether the claims made by the costumes are authentic or not and then after proceeds to product replacement or refund.


Follow-up
To maintain a healthy relationship with your customers you need to let them know that, how important they are to you and Amazon. So for that, you can hire an Amazon virtual assistant to follow up with your customers after their first purchase from you. You can send notes if there are not any special offers at that point, you can also send birthday, anniversary wishes to level up your business.


So going through the following tasks which you can get done from Amazon Virtual Assistance you may have realized that to expand your business you will require the help of Amazon virtual assistants.

Know about Listing Optimization – The Foundation for Successful Online Selling.
To know about Amazon Virtual Assistants you can check out this blog.

Seller Central Alexa skill: Use voice command to access your Amazon account

April 7, 2018Adminhow to use Alexa, how to use seller central Alexa skill, seller central Alexa, seller central Alexa skill, seller central Alexa skill latest news, seller central Alexa skill news, seller central Amazon India

Seller Central Alexa skills: The new seller central Alexa aims to create the monitoring businesses easier and more efficient for sellers. On December 2017 it was released as a beta version but was made available to the vendors present in U.S marketplace on 17th January 2018.

With its new skill, Alexa will provide a virtual employee as well as a personal assistant.

By just clicking the ‘Enable’ button on the seller central page the Alexa will work. Next thing to do after enabling your Alexa link your seller account when prompted. After completion of the setup using the word “Alexa, open seller central” you can access your account functions.

Sellers can provide specific command question to Alexa when accessing to business related queries.

This Skill is free and is also gotten 5-star reviews across the board.

What can I ask the Seller Central Alexa Skill?

At this point, there are only a few choices but R&D is in the process of enhancing and exceeding the skills so we can see a new update soon.

Here are some of the command queries examples from Amazon Seller Central:

•    How’s my inventory doing?

•    How’s my business?

•    What were my sales last week?

•    Did I receive any orders?

•    What were my sales last week?

•    What are my campaigns?

•    Do I have any buyer messages?

•    What’s my current balance?

•    When will I get paid?

What Seller Central Data can be accessed through Alexa?

The seller central Alexa provides you with a quick as well as a constant update, like:

•    Bank Balances

•    Upcoming Payments

•    Campaign Performance

•    Inventory Check

•    Message Summaries

Note: One condition to access and use this skill is that the sellers will need to have an Alexa enable device at their end and professional seller account.

The Benefits of the Seller Central Alexa Skill

The voice-enabled digital assistant has the ability to recognize sellers need and grab the chance to complete those needs. By this new skill, Amazon is showing its dominance in the market.  Before it was only made available to some beta testers and after their testing and usage and collecting their reviews like:

•    Instant access to information on the overall health of the business.

•    Convenient in getting updates and information any time anywhere the seller wants.

•    Utility for accessing multiple parts of the seller’s account.

•    Engages sellers through conversational tone.

•    Efficient in getting the most up to date information on specific areas of business.

•    Ease of use for newer and busiest sellers.

•    Accessibility through a voice controlled device.

So buy a new Alexa device and have your new virtual assistant and take a step forward in the future

Want to know more about Amazon Multi-Channel Fulfillment Service, check out this blog.

To read more about Seller Central Alexa Skill for Sellers click here.